At Vismay, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Please review our Refund & Cancellation Policy below:
Eligibility for Returns & Refunds
To qualify for a return or refund, the following conditions must be met:
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Timeframe: The return request must be initiated within 7 days of receiving the product.
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Proof of Purchase: A copy of the invoice and other necessary details must be provided for verification.
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Condition of Items:
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- The product must be unused, unworn, and unwashed with original tags and labels attached.
- The product must be returned in its original packaging.
Exclusions
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Lingerie products under our Vismay Intimates collection are non-returnable and non-refundable.
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Some specific product categories may not be eligible for returns. For details, please contact our Customer Service Team at support@vismay.in.
Refund Process
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All return requests will be evaluated before approval.
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If approved, the refund will be processed after the returned item is received and inspected.
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Refunds will be credited to the source account wallet.
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Refunds will only cover the product value (excluding shipping charges).
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Processing Time: Refunds will be issued within 7-10 business days after approval.
Order Cancellation Policy
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Orders can be cancelled within 24 hours of placement.
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If the order has already been shipped, it cannot be cancelled.
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To cancel an order:
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Use the ‘My Orders’ on our website.
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Contact Customer Service atsupport@vismay.in with your order number.
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For prepaid orders: The refunded amount will be credited back to the original payment method.
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On request we can move refunds to your wallet account.
Refunds for Defective, Incorrect, or Damaged Items
If you receive:
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A faulty or defective item.
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A product that is incorrectly described.
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An item significantly different from what was shown.
You may be eligible for a full refund or replacement, subject to verification. Please contact support@vismay.in with images of the product for evaluation.
Refunds for "Change of Mind" Returns
If you decide to return a product due to a change of mind, we will issue a refund only if:
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Proof of purchase is provided.
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The product is in a resalable condition (unused, unworn, unwashed, and with original tags).
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The item is not from a non-returnable category (Lingerie - Vismay Intimates).
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If proof of purchase is not provided, Vismay reserves the right to approve or deny the refund request.
Tracking Your Refund Status
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Approved refunds can be tracked under the ‘Return Request’ section in your account.
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Refund amounts will be credited to the source account.
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For any queries, contact support@vismay.in.